Our mission at Global Exchange Group is to provide our customers with the foreign exchange service they need when and where they need it. To this end, our corporate culture is based on solid values that have defined our daily work since our foundation and that continue to shape both our present and the vision with which we face the future.
1. INTEGRITY
We are completely transparent with our customers when it comes to offering them foreign currency, and we explain clearly the services we provide, the requirements we must meet in order to comply strictly with the law the levels of self-demand we set ourselves.
2. HUMAN QUALITY
People are the core of Global Exchange, both those who are part of our organisation and those we serve. That is why we are committed to the participation, training and professional development of our employees and we encourage dialogue with our customers and other stakeholders through specific communication channels.
3. SERVICE
We provide our customers – both on-site and online – with the combination of products and services they require to meet their demands and needs. That’s why we invest, develop and implement everything we need to provide an efficient, fast and always friendly service.
4. IMPROVEMENT
We face the challenges of the present with determination and the opportunities of the future with ambition. Our vision is to be leaders in our business areas and we want to be the number one choice of our customers and other stakeholders, developing a strategy that guarantees the sustainability of our project.
5. INNOVATION
We are always looking for ways to grow and improve, and we are incorporating into our organisation the latest technologies and the most experienced professionals to develop the applications that underpin our competitive performance and differentiate our business model.
6. EXCELLENCE
We take care with precision and detail about what we do and how we do it, paying attention to the particularities of the different global and local environments in which we operate. We also transmit a solid and professional brand image that identifies us both online -website, social media, applications…- and offline -offices in airports, hotels, shopping centres or on the street- all over the world.
7. EFFORT
We work tirelessly to offer the best conditions to all people we work with: customers, airport managers, suppliers, employees… We are commited to doing our best to overcome the obstacles we encounter and to achieve a level of satisfaction and deliver results that are always above expectations.
