Subsidized Projects

R&D STRATEGIC PLAN PROJECT

The Global Exchange R+D Strategic Plan Project aims to encourage research, technology development and innovation. This project is linked with the development of 4 projects and is funded by the European Regional Development Fund (ERDF) and the Junta of Castile and León, through the Institute for Business Competivity of Castile and León (ICE in its Spanish acronym).

FINPREDICT PROJECT

• (File number: 10/18/SA/0001)
• The main objective of this project is automate and make easier the financial management decisions of the Global Exchange sale points by using techniques such as Data Mining, Machine Learning, Deep Learning, A.I. Hybrid Systems, etc.
• With the support and cooperation of:

SELFEXCHANGE PROJECT

• (File number: 10/18/SA/0003)
• The main objective of this project is the development of a pre-sale TOTEM model that allows to interact with the user, offering a satisfactory experience by speeding up the process of buying and selling currencies. This totem shall optimize the user experience while reducing response time at currency exchange points.
• With the support and cooperation of:

GLOBAL ASSISTANT CHAT PROYECT

• (File number: 10/18/SA/0004)
• The main objective of this platform is creating a multi platform chatbot or virtual assistant to automate the assistance to Global Exchange Customers, improving response time in Customer service, accessibility, interactivity and customization, thus resulting in user satisfaction. Likewise, the the use of a virtual assistant will allow a continuous analysis of the most frequent customer queries, enabling early detection of problems, shared customer concerns and possible promotional actions.
• With the support and cooperation of: