Press room

"Once the business figures for the 2023 fiscal year were consolidated, one of the most notable results was the number of customers served in the twenty-three (23) countries where we operated last year.

Truly spectacular and historic figures that position us decisively as one of the world's leading companies in currency exchange.

These twelve million customers represent a 29% increase compared to 2022, when we reached just over nine million. This difference of three million more customers served in one year establishes a remarkable increase that makes us feel especially proud of our operational capacity, but also translates into a significant responsibility in all areas of work.

A responsibility that involves applying the highest standards of excellence and quality in service, a basic and priority principle that at Global Exchange we have the obligation to care for and maximize to the fullest. Because this excellent customer service is a differentiating factor for our company.

In this regard, recently our offices at Santiago de Chile International Airport – Nuevo Pudahuel were a clear example of reaching these high levels of customer service, as Global Exchange became the highest-rated service by customers throughout the Chilean airport.

For Isidoro J. Alanís, President and CEO of Global Exchange "it has been a great challenge to take on serving twelve million customers last year, a historic figure that speaks to Global Exchange's operational capacity and that of our teams. But above all, it is a challenge in our constant endeavor to provide service and customer care of the highest quality and excellence. For Global Exchange, offering the best customer service is a non-negotiable commitment".

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