Press room

Nuevo Pudahuel, the Chilean airport manager, gave this award soon after conducting a satisfaction study that used the mystery shopper method to assess customer satisfaction in all areas and premises of their facilities.

Santiago Airport, in partnership with Cliente Incógnito, conducted a study to assess the service of its one hundred and four (104) internal establishments, which include banks, currency exchange offices, VIP lounges, and retail stores, in order to ascertain the level of satisfaction as accurately as possible.

Among all of these establishments, Global Exchange offices achieved an eighty-nine percent (89%) level of general customer satisfaction. As a result, it has been designated as the highest-rated service at Santiago de Chile's Nuevo Pudahuel International Airport for the first semester of 2024, thus in line with our company’s commitment to excellence in customer service.

For Isidoro J. Alanís, president of Global Exchange Group, " customer satisfaction is the priority for us. We work daily to achieve the highest standards of quality and offering the bests services possible. That is why this recognition is a true source of pride for us and undoubtedly an example to follow for the entire company."

On the other hand, Pedro Serrano, director of Global Exchange's subsidiary in Chile, states that "this recognition proves the effort and daily work of all our teams, and it is an important endorsement to continue improving our customer service."

The company's management has decided to offer a bonus to the entire team of Global Exchange Chile an appreciation for their hard work This success is a further incentive for Global Exchange to continue to pursue its ongoing goal of always meeting the highest standards in customer service and delivery of our services.

Global Exchange's subsidiary in Chile began operations on April 1st 2021, and currently has a staff of eighty-nine (89) people distributed among its three (3) work centres: the operational headquarters, the Apumanque shopping centre, and its six (6) currency exchange offices located at Nuevo Pudahuel International Airport, which receives more than eleven (11) million passengers annually.